Design Thinking and Innovation Metrics › Templates › Design Thinking 101

Design Thinking 101 · book page 114

Personas/User Profiles

A template to describe and compare personas with demographic, motivational, personality and custom criteria.

When to use it

When the team defines initial assumptions about users or documents insights from interviews, and needs to compare several personas.

How to start

  1. Describe each persona: location, age, occupation, channels, motivation, pains, gains and jobs to be done.
  2. Choose comparison criteria derived from the design brief, for example digital maturity or screen time.
  3. Compare the personas and validate the assumptions in further interviews.

The book explains the tool step by step, with examples of measurements.

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